Michele Figueroa is the operations manager at Pima Animal Care Center (PACC) in Tucson, Arizona. AT PACC, she manages the intake and placement of around 17,000 animals – achieving an annual save rate of around 90 percent. Michele has been with PACC for 13 years and her work has been central to bringing PACC from a municipal "pound" (with an intake of 25,000 and a save rate of around 45 percent) to a leading shelter in lifesaving. One of her particular achievements is the PACC medical clinic. Michele worked with the PACC shelter veterinarian to create a shelter medicine program that now serves every pet, regardless of the severity of their medical needs.
Michele has served in a leadership capacity in almost every area of the shelter, including animal control (which is now animal protection), the medical clinic, adoptions, and admissions. Beyond her work to lead the internal operations team at PACC, though, Michele has also implemented community vaccine and microchipping efforts in underserved areas with the greatest needs. Currently, Michele continues to lead her team by ensuring they have up-to-date training and skills that will lead Pima Animal Care into the future.