Paula was named director of El Paso Animal Services in April of 2018 after spending several months implementing positive changes as interim director and team lead for El Paso's Shelter Reform Taskforce. In this short time as Animal Services' leader, Paula and her team have increased the live release rate from 68 percent to an average of 84 percent.
Besides her commitment to never giving up, Paula has a multitude of management strengths centered on operations and strategic planning. Through numerous improvements to departmental functions and programs, Paula has developed a "we can" mentality for her team, resulting in more lives being saved. In addition to these changes, Paula has also prioritized reporting and accountability of shelter and animal protection operations.
Prior to leading Animal Services, Paula spent 24 years serving the City of El Paso in various operational positions. Before that, Paula served as a 1st Lt in the US Army and was stationed at Fort Bliss. She began her college education at the United States Military Academy and culminated it with her master's in public administration at the University of Texas at El Paso. She received her certification in Shelter Management in 2018 and continues to look for new ways to learn and grow in order to save more of the lives that need us most.
In this session, you will learn what the Shelter Director’s role is in stopping unnecessary death in the shelter, how to do it, and how to be successful.
Join us for this panel discussion and discover how to make decisions that affect the live outcomes on a daily basis.
Come learn from the leaders of these municipal shelters as they teach how they have made or are making progress to attain a higher return to owner rate through innovative, progressive and proactive programs.
Negotiation is an important part of any change. Know when to stand your ground, when to compromise, and most importantly, how to communicate effectively so that people want to help you achieve your goals.
In this session you will learn how to be a motivating people manager and help your team reach their goals – even through change and controversy.
Attendees will learn about the experiences of people who successfully broached 80% and beyond save rates.
Join this group of mini presentations by Texas shelter leaders, who are dedicated to reaching No Kill, as they share where they are on their journeys in attaining a No Kill Texas.
Participants will have the opportunity to connect with some of the nation’s most successful No Kill shelter leaders. Don’t miss the opportunity to interface, ask specific questions and talk with your animal welfare heroes!